Staff
Paul Lodge
Managing Director - With over 16 years experience in the travel industry and a die hard traveller himself, Paul has heaps of experience, knowledge and a real passion for travel.
About Us
La Joie de Vivre were founded in 2001 and we are trading more strongly than ever before. We are delighted to welcome you to this our 2012 brochure of luxury spa hotels. To those of you using us for the first time we are very happy that you are choosing to travel with us, and thank you for giving us the opportunity to demonstrate our quality and service. To our loyal and repeat clients a huge thank you for your continued support and friendship which we value greatly.
As always at La Joie de Vivre we are delighted to offer you a personal collection of our recommendations for a wonderful pampering spa experience. Our hotels are only selected after first hand research and it is our main priority to ensure that the hotel and spa are best suited to your individual requirements.
This year we bring to you for the first time, the stunning Ritz Carlton Phulay Bay on the west coast of Thailand a Ritz Carlton Reserve. In the Maldives we are featuring the brand new NIYAMA, sister hotel to Huvafen Fushi, which is opening at the beginning of 2012. Also in the Maldives iwe are pleased to offer you the Viceroy another exciting opening in March 2012. Our third new property in the Maldives is Coco Palm Bodu Hithi which is already well established and known. After an absence of three years we are delighted to feature the Seychelles again including Sainte Anne, Constance Lemuria and Domaine de l'Orangeraie.
La Joie de Vivre is committed to offering you the best possible personal service, expert knowledge and advice. We continue to strive to offer you the best value for money but never at the expense of quality.
We guarantee to look after all your special requests so that you can begin to relax even before you travel. We shall of course, advise on and pre-book your spa treatments and make any restaurant reservations, book opera and concert tickets as well as golf tee times.
We look forward to hearing from you and to sharing our passion for travel.
THE AITO QUALITY CHARTER
AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
EXCLUSIVE MEMBERSHIP
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
FINANCIAL SECURITY
An AITO member is required to protect money paid by customers to the member for any holiday sold under the AITO logo. This protection applies to customers who are in the UK at the time of booking or to overseas customers who have booked directly with the member. Members have to comply with the UK Government Regulations in this respect. Members submit details of their bonding or guarantee arrangements to the Association on a regular basis.
ACCURATE BROCHURES AND WEB SITES
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.
PROFESSIONAL SERVICE AND CONTINUAL IMPROVEMENTS
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
MONITORING STANDARDS
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire, the results of which are scrutinised by the Association.
RESPONSIBLE TOURISM
All members acknowledge the importance of AITO's Responsible Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 or 3 star status.
CUSTOMER RELATIONS
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO's low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion.
La Joie de Vivre is a trading name of Carolyn Lodge Travel.
La Joie de Vivre is a member of the Association of Independent Tour Operators. To contact the Association, visit www.aito.co.uk or call 020 8744 9280.
