About Us

We are delighted to welcome you to our 2009 brochure of luxury spa hotels. To those of you using us for the first time we are very happy that you are choosing to travel with us, and thank you for giving us the opportunity to demonstrate our quality and service, which lead to us being nominated as Best Health and Wellbeing Tour Operator at this year’s British Travel Awards. To our loyal and repeat clients a huge thank you for your continued support and friendship which we value greatly.

As always at La Joie de Vivre we are delighted to offer you a personal collection of our recommendations for a wonderful pampering spa experience. Our hotels are only selected after first hand research and it is our main priority to ensure that the hotel and spa are best suited to your individual requirements.

This year we bring to you for the first time, the stunning Aquapura hotel in the Douro valley in Portugal, the lovely Aphrodite Hills Resort and Villas in Cyprus and the funky Hospes Palau de la Mar in Valencia, as well as other exciting additions.

La Joie de Vivre is committed to offering you the best possible personal service, expert knowledge and advice, and the back up security that cannot be provided online. We continue to strive to offer you the best value for money but never at the expense of quality.

We guarantee to look after all your special requests so that you can begin to relax even before you travel. We shall of course, advise on and pre-book your spa treatments and make any restaurant reservations, book opera and concert tickets as well as golf tee times.

We look forward to hearing from you and to sharing our passion for travel.

Quality Charter - The Association of Independent Tour Operators

AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.

EXCLUSIVE MEMBERSHIP
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.

FINANCIAL SECURITY
An AITO member is required to protect money paid by customers to the member for any holiday sold under the AITO logo. This protection applies to customers who are in the UK at the time of booking or to overseas customers who have booked directly with the member. Members have to comply with UK Government Regulations in this respect. Members submit details of their bonding or guarantee arrangements to the Association on a regular basis.

ACCURATE BROCHURES and WEB SITES
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.

PROFESSIONAL SERVICE AND CONTINUAL IMPROVEMENTS
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays.  They listen to their customers and always welcome suggestions for improving standards.

MONITORING STANDARDS
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.

RESPONSIBLE TOURISM
All members acknowledge the importance of AITO’s Responsible Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.

CUSTOMER RELATIONS
All members endeavour to deal swiftly and fairly with any issues their customers may raise.   In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion.

La Joie de Vivre is a member of the Association of Independent Tour Operators. To contact the Association, visit www.aito.co.uk or call 020 8744 9280.

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